![]() The only time staff will ask for a login will be if YOU have specifically asked us in a support ticket to log in and take care of an issue. You are giving them full control of your server. DO NOT give your root password to ANYONE, friends, family, and even our staff!.If you don't know with 100% surety that it is safe don't install it since any installed program, if malicious can cause your server to be suspended. don't install programs that you aren't sure about.EXTREMELY IMPORTANT Most importantly, Be Smart! When we say be smart that means: It is really important to take these steps to heart since if your server does get compromised it will be taken offline for several days and we don't want that to happen. ![]() We will list each thing you should do and some other things we suggest doing. There is an entire industry on server hardening and there are dozens of things you can do to get this process done. Simply open a ticket and they will start work right away. Notice: If you have our Fully Managed Support all of this will be done for you by one of our administrators.
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